Below is a list of the most frequently asked questions. If the information is not exhaustive you can always contact us.

How long does the warranty last?

1 year for manufacting faults.

No inspection cost.

Customer only pays the delivery to us, Stonex pays the return.

We supply courtesy devices (partners only)

What happens if the device is no longer under warranty?

We will give you a repair quotation (FREE for partners).

Customer pays the delivery and return, in addition to repair (if quotation is agreed).

When the repair is too expensive, we provide a good offer for a new device (partners only).

Which operating system do you need?

The choice of the operating system is often dictated by needs of the application or applications related to the task for which the tablet is chosen. For our default devices we have chosen to focus on the most popular operating systems, Android and Windows.

For Windows we have some devices that having Windows 10 IoT Enterprise are well suited to both consumer and embedded use.

Contact us if you have different needs, we can evaluate to customize the devices, with other operating systems as Linux.

Do you need special sensors for you applications?

Our tablets are all equipped with standard sensors, which have regular performances, if you need special sensors or have particular performance needs for your application, contact us we can help you understand which device is best for you.

Do you need NFC?

Almost all tablets have this type of communication protocol. Most of them support at least proximity cards, ISO/IEC14443A/B, ISO/IEC15693.

Do you need RFID?

We have a device that support extensions for this type of identification, the UT10.

Do you need to read barcodes?

We have tablets that can be customized with barcode scanner modules: UT10-UT30-UT20-UT50.

Wi-Fi, Bluetooth, Ethernet port, HDMI?

All our tablets have Wi-Fi and Bluetooth.

SRT10W has an HDMI port Type-D and UT50 has an HDMI port Type-A.

UT50 has an ethernet port.

Do you want the tablet to fit in your pocket or to be larger? Is weight an important feature?

Our smallest tablet is the UT10 and the heaviest is UT50.

The lightest is the SH5A with only 350g of weight.

Among the10.1" tablets the lightest is SRT10W with 750g of weight.

Do you use/need an accessory to support your tablet?

Accessories for each model:

SH5A

Accessories present in the box together with the device supplied with battery:

Battery charger with adapters (American/Australian/European/British), USB cable, Pen, Hand strap, Screen protector

OPTIONAL - can be purchased separately

  • Standard Battery
  • Hand Strap
  • Pen
  • Screen protector

UT10

Accessories present in the box together with the device supplied with battery:

Battery charger with adapters (American/Australian/European/British), USB cable

OPTIONAL - can be purchased separately

  • Standard Battery
  • Carry Pouch
  • Hand Strap
  • Barcode Scanner Module
  • Desktop Charge Cradle
  • Screen protector
  • RFID Module

UT30

Accessories present in the box together with the device supplied with battery:

Battery charger with adapters (American/Australian/European/British), USB cable

OPTIONAL - can be purchased separately

  • Standard Battery
  • Hand Strap
  • Bracket
  • Screen protector
  • Barcode Scanner Module

UT20

Accessories present in the box together with the device supplied with battery:

Battery charger with adapters (American/European)

OPTIONAL - can be purchased separately

  • Hand strap
  • Shoulder strap
  • Chest Strap
  • Standard Battery
  • Cradle

SRT10W

Accessories present in the box together with the device supplied with battery:

Battery charger with adapters (American/Australian/European/British)

 OPTIONAL - can be purchased separately

  • Hand strap
  • Office dock
  • Cradle

UT50

Accessories present in the box together with the device supplied with battery:

Battery charger with adapters (American/European), U-Pen Stylus, Hand strap

OPTIONAL - can be purchased separately 

  • Desktop Docking
  • Standard Battery
  • Cradle
  • Screen Protector

 

Do you need an Hand support?

All our models have a Hand Strap or similar

UT50 and SH5A Hand Strap included in the package

Keyboard?

Our SH5A has an ABC keyboard. Also all have Bluetooth, so you can connect a Bluetooth keyboard if needed

How strong must it be to withstand impacts?

Our tablets are rugged, they all have an IP rating of at least 67. And resist at 1.2m drop to marble.

UT10-UT20-UT30-UT50 have MIL-STD-810G and MIL-STD-461F Certification.

SH5A has MIL-STD-810H Certification

At what temperatures will you work?

All our tablets can work in temperatures ranging from -20C° to 55C°